Claude AI Implementation & Governance
We operationalize Claude across internal knowledge retrieval, secure assistant workflows, and structured decision support layers with measurable reliability and alignment KPIs. Our approach emphasizes evaluation-first deployment: every user-facing interaction pattern gets a regression harness before broad exposure.
Reference Architecture
- Retrieval Layer: hybrid semantic + keyword guard rails
- Safety Layer: PII scrubbing, prompt injection filters, output toxicity scan
- Evaluation Harness: scenario matrix + golden answer variance thresholds
- Escalation Path: unresolved confidence triggers handoff with structured context packet
Prompt Operations
We treat prompts as versioned, testable assets. Techniques include chained constitutional reframing, reasoning trace compression, and tool-call orchestration. Drift detection surfaces semantic regression when organizational lexicon evolves.
Risk Controls
Controls mapped to NIST AI RMF & internal policy: data minimization, trace logging with immutable retention windows, role-scoped capability boundaries, and hallucination exception triage.
Adoption Metrics
- Scenario Pass Rate & Drift Index
- Escalation Avoidance % (deflection)
- Latency vs Confidence Curve
- Prompt Pattern Reuse Density
- Knowledge Freshness Lag